ACCESS TO THE WEBSITE
You acknowledge it is not reasonably possible to provide any assurance that we have preferred service providers in the area of your choice or enquiry, and there may be some instances where we have no available service provider in an area of your choice.
We may terminate access to the website at any time without giving any explanation or justification, and we have no liability for any costs, losses or damage of any kind alleged to have arisen as a result of terminating access to the website.
The service providers (real estate agents and valuers) that have partnered with Top Priority Finance have represented they are professionals with expertise and regulatory accreditation/licensing in their respective industry, however, Top Priority Finance provides no guarantee, expressed or implied, that the service provider will be currently licenced or otherwise accredited by regulation at the time the service provider makes contact with you.
Top Priority Finance may receive a fee or reciprocal referrals for providing you personal information to them or third parties, which is impliedly consented to by you whenever you complete an enquiry form within our website.
Top Priority Finance does not review or validate the information provided by our service providers for accuracy or efficacy, nor do we warrant the information in any way, shape or form, and it remains your obligation to undertake your own due diligence before acting on the information provided to you by our service providers resulting from a request for such information from you via an enquiry form within out website.
All content displayed on the website, including but not limited to, all information, text, materials, graphics, software, tools, results derived from website use, names, service provider reports and advice, logos and trademarks (“content”) are protected by copyright, trademark and other intellectual property laws, and all intellectual property rights are reserved unless expressly indicated otherwise on the website or by direct written consent of Top Priority Finance.
All content on this website is provided for general information purposes only and is not to be taken as financial, investment, or taxation advice. We recommend that you seek professional advice where necessary before acting on any information on this website.
You undertake not to use the website or service provider reports or advice and proposals for commercial purposes.
OUR COMMITMENT TO PROTECT YOUR PRIVACY
We recognise that any personal information we collect about you will only be used for the purposes we have collected it or as allowed under the law. It is important to us that you are confident that any personal information we hold about you will be treated in a way which ensures protection of your personal information.
Our commitment in respect of personal information is to abide by the Australian Privacy Principles (APPs) and Part IIIA of the Privacy Act, the Privacy (Credit Reporting) Code 2014 and any other relevant law.
When we refer to personal information we mean information from which your identity is reasonably apparent. This information may include information or an opinion about you. The personal information we hold about you may also include credit-related information.
Credit-related information means:
- Credit information, which includes your identity: the type, terms and maximum amount of credit provided to you, including when that credit was provided and when it was repaid; repayment history information; default information (including overdue payments); payment information; new arrangement information; details of any serious credit infringements; court proceedings information; personal insolvency information and publicly available information; and;
- Credit eligibility information, which is credit reporting information supplied to us by a credit reporting body, and any information that we derive from it.
We use your credit-related information to assess your eligibility to be provided with any finance or related services facilitate by our partners. Usually, credit-related information is exchanged between credit and finance providers and credit reporting bodies.
If you are applying for finance or provide a guarantee we may also collect the number and ages of your dependants and cohabitants, the length of time at your current address, your employment details and proof of earnings and expenses. If you apply for any insurance product through us we may collect information about what is being insured, the beneficiaries and your health information including medical and lifestyle information from you or your health professionals. We will only collect health information from you with your consent.
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information for the purposes of assessing your application for finance and managing that finance, establishing your identity, contacting you, managing our risk and to comply with our legal obligations. We may also collect your personal information for the purposes of direct marketing and managing our relationship with you. Improvements in technology also enable organisations like ours to collect and use information to get a more integrated view of our customers. From time to time we may offer you other products and related services.
We will use your personal information for the reason we collected it and for any other reasonable business purposes in that we may database, store and process information to provide you with the products and services you have requested. More generally, we will use personal information to:
- Provide you with the products and related services you have requested
- Personalise and customise the advertising, products and related services included on the website
- Manage our business and enhance our products and services
- Future promotional and marketing purposes, including direct marketing purposes
- To inform you of valuable related services, special offers, promotions and competitions
- Contact you on behalf of our corporate partners, including to discuss and provide you with valuable related products and services
- Comply with applicable legal and regulatory requirements
- Any other customer support purposes
HOW DO WE COLLECT YOUR PERSONAL INFORMATION?
Where reasonable and practical we will collect your personal information directly from you. We may collect information about you that is publicly available, for example from public registers or social media, or made available by third parties. We may also collect your personal information from credit reporting bodies, mortgage and finance brokers, employers and other people such as accountants and lawyers. We will not ask you to supply personal information publicly over Facebook, Twitter, or any other social media platform that we use.
In the course of providing our services, we collect personal information in a variety of ways. For example, information is collected when you:
- Enquire about or request our services or products
- Ask to be placed on one of our mailing lists
- Apply for a job with us
- Visit our website
- Become a subscriber to our website or a client of Top Priority Finance
We may, from time to time, receive and store certain automatic non-identifiable information relating to your use of, and behaviour on, the website. This information is commonly referred to as “click-through” information. For example, we may record information such as the areas of the website accessed by you, the time, date and URL of the pages requested by you, your browser software, your IP address, and/or the previous website that you have linked to the website from. The recording of such information enables us to identify the areas of our website that are most popular and to tailor the website accordingly.
DO WE DISCLOSE YOUR PERSONAL INFORMATION?
We may disclose your personal information:
- to prospective funders or other intermediaries in relation to your finance requirements;
- to other organisations that are involved in managing or administering your finance such as third party suppliers, printing and postal services, call centres, lenders mortgage insurers, trade insurers and credit reporting bodies;
- to associated businesses that may want to market products to you;
- to companies that provide information and infrastructure systems to us;
- to our agents, contractors, external service providers to outsource certain functions, for example, statement production, debt recovery and information technology support;
- to any person or entity who represents you, including finance brokers, lawyers, mortgage brokers, guardians, persons holding power of attorney and accountants;
- to any person or entity, where you have provided us consent;
- other guarantors or borrowers (if more than one) or prospective borrowers including in relation to any credit you guarantee or propose to guarantee;
- to our auditors, insurers, re-insurers and health care providers;
- to claims related providers, such as assessors and investigators who help us with claims;
- where we are authorised to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth), government and law enforcement agencies or regulators;
- to investors, agents or advisers, trustees, rating agencies or any entity that has an interest in your finance or our business;
- to other financial institutions, for example to process a claim for mistaken payment;
- organisations that provide products or services used or marketed by us; or
- to your employer, former employer, referees or identity verification services.
Prior to disclosing any of your personal information to another person or organisation, we will take all reasonable steps to satisfy ourselves that:
- the person or organisation has a commitment to protecting your personal information at least equal to our commitment, or
- you have consented to us making the disclosure.
We do not otherwise provide your information to mailing list companies and will not otherwise disclose your personal information without your consent. You consent to disclose personal information to our partners who provide related services when you complete the website form requesting valuation of a property. By providing your personal information in this way, you consent to us and our partners using your personal information to provide you valuable related services, acknowledging that this includes contacting you by telephone, mail or email, to discuss products and services.
We may disclose personal information:
- where you have actually or impliedly consented (such as by completing an enquiry form within our website)
- where disclosure is necessary to achieve the purpose for which it was submitted
- to our partners when it is necessary to provide you with the goods or services you have requested
- in special situations where we have reason to believe that doing so is necessary to identify, contact, or bring legal action against anyone damaging, injuring, or interfering with, intentionally or unintentionally, with our website’s rights or property, users of this website, or anyone else who could be harmed by such activities, or if we are required or authorised by law to disclose the information.
CREDIT RELATED INFORMATION
We exchange credit-related information for the purposes of assessing your application for finance and managing that finance. If you propose to be a guarantor, one of our checks may involve obtaining a credit report about you. This credit-related information may be held by us in electronic form on our secure servers and may also be held in paper form. We may use cloud storage to store the credit-related information we hold about you. The cloud storage and the IT servers may be located outside Australia. When we obtain credit eligibility information from a credit reporting body about you, we may also seek publicly available information and information about any serious credit infringement that you may have committed.
The law requires us to advise you of ‘notifiable matters’ in relation to how we may use your credit-related information. You may request to have these notifiable matters (and this policy) provided to you in an alternative form. We exchange your credit-related information with credit reporting bodies. We use the credit-related information that we exchange with the credit reporting body to confirm your identity, assess your creditworthiness, assess your application for finance or your capacity to be a guarantor and manage your finance. The information we can exchange includes your identification details, what types of loans you have or have had, how much you have borrowed, whether or not you have met your loan payment obligations and if you have committed a serious credit infringement (such as fraud). If you fail to meet your payment obligations in relation to any finance that we have provided or arranged or you have committed a serious credit infringement then we may disclose this information to a credit reporting body. You have the right to request access to the credit-related information that we hold about you and make a request for us to correct that credit-related information if needed. Please see the heading Access and correction to your personal and credit-related information, below. Sometimes your credit information will be used by credit reporting bodies for the purposes of ‘pre-screening’ credit offers on the request of other credit providers. You can contact the credit reporting body at any time to request that your credit information is not used in this way. You may contact the credit reporting body to advise them that you believe that you may have been a victim of fraud. For a period of 21 days after the credit reporting body receives your notification the credit reporting body must not use or disclose that credit information. You can contact any of the following credit reporting bodies for more information:
- Veda Advantage Information Services and Solutions Ltd – www.veda.com.au,
- Dun & Bradstreet (Australia) Pty Ltd – www.dnb.com.au, or
- Experian Australia Credit Services Pty Ltd – www.experian.com.au.
From time to time we may use your personal information to provide you with current information about finance, offers you may find of interest, changes to our organisation, or new products or services being offered by us or any company with whom we are associated with. If you do not wish to receive marketing information, you may at any time decline to receive such information by contacting our offices by telephoning 02 9734 8185 or by writing to us at PO Box 488 MOOREBANK NSW 1875. If the direct marketing is by email you may also use the unsubscribe function. We will not charge you for giving effect to your request and will take all reasonable steps to meet your request at the earliest possible opportunity.
UPDATING YOUR PERSONAL INFORMATION
It is important to us that the personal information we hold about you is accurate and up to date. During the course of our relationship with you we will ask you to inform us if any of your personal information has changed. If you wish to make any changes to your personal information, you may contact us via the website, via telephone or in writing. We will generally rely on you to ensure the information we hold about you is accurate or complete.
ACCESS AND CORRECTION TO YOUR PERSONAL AND CREDIT INFORMATION
We will provide you with access to the personal and credit-related information we hold about you. You may request access to any of the personal information we hold about you at any time. We may charge a fee for our costs of retrieving and supplying the information to you. Depending on the type of request that you make we may respond to your request immediately, otherwise we usually respond to you within seven days of receiving your request. We may need to contact other entities to properly investigate your request.
There may be situations where we are not required to provide you with access to your personal or credit-related information, for example, if the information relates to existing or anticipated legal proceedings, if your request is vexatious or if the information is commercially sensitive. An explanation will be provided to you if we deny you access to the personal or credit-related information we hold about you. If any of the personal or credit-related information we hold about you is incorrect, inaccurate or out of date you may request that we correct the information by telephoning us on 02 9734 8185 or by writing to us at PO Box 488 MOOREBANK NSW 1875.
If appropriate we will correct the personal information at the time of the request otherwise, we will provide an initial response to you within seven days of receiving your request. Where reasonable, and after our investigation, we will provide you with details about whether we have corrected the personal or credit-related information within 30 days. We may need to consult with other finance providers or credit reporting bodies or entities as part of our investigation. If we refuse to correct personal or credit-related information we will provide you with our reasons for not correcting the information.
USING GOVERNMENT IDENTIFIERS
If we collect government identifiers, such as your tax file number, we do not use or disclose this information other than authorised by law. We will never use a government identifier in order to identify you.
BUSINESS WITHOUT IDENTIFYING YOU
In most circumstances it will be necessary for us to identify you in order to successfully do business with you, however, where, it is lawful and practicable to do so, we will offer you the opportunity of doing business with us, without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.
We will only collect sensitive information about you with your consent. Sensitive information is personal information that includes information relating to your racial or ethnic origin, political persuasion, memberships in trade or professional associations or trade unions, sexual preferences, criminal record, or health.
HOW SAFE AND SECURE IS YOUR PERSONAL INFORMATION THAT WE HOLD?
If you are dissatisfied with how we have dealt with your personal information, or you have a complaint about our compliance with the Privacy Act and the Credit Reporting Code, you may contact our complaints officer on 02 9734 8185. We will acknowledge your complaint within seven days and aim to resolve the complaint as quickly as possible. We will provide you with a decision on your complaint within 30 days. If you are dissatisfied with the response of our complaints officer you may make a complaint to our External Dispute Resolution Scheme, Credit and Investments Ombudsman Limited (CIO) which can be contacted on 1800 138 422 or the Privacy Commissioner which can be contacted at www.oaic.gov.au or 1300 363 992..
CHANGES TO OUR PRIVACY AND CREDIT REPORTING POLICY
We are constantly reviewing all of our policies and attempt to keep up to date with market expectations. Technology is constantly changing, as is the law and market place practices. As a consequence we may change this policy from time to time or as the need arises. We will post any changes to this policy on our website. You may request this policy in an alternative form by telephoning us on 02 9734 8185 or by writing to us at PO Box 488 MOOREBANK NSW 1875. This privacy and credit reporting policy came into existence on 16/08/2016.